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THE QUARRY SHOP

Return Policy

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We strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, our 14-day return policy is here to assist you.

 

Returns:

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  • Eligibility: Items must be unworn, unwashed, and undamaged, with original tags attached.

  • Time Frame: Returns are accepted within 14 days of receiving your order.

  • Process: To initiate a return after 14 days, please contact our team to receive a new return label.

 

Refunds:

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  • Processing: Upon receiving and inspecting your return, we'll process a refund to your original payment method.

  • Time Frame: Refunds to the original payment method are available within 30 days of receiving the order. After 30 days, refunds will be issued as digital gift cards.

  • Duration: Most refunds will appear in your original payment method within 3 to 5 business days.

 

Note: We reserve the right to decline any return or refund request that appears fraudulent, abusive, or excessively repetitive.

 

Exchanges:

 

For size or color exchanges, we recommend placing a new order and returning the original item.

 

Return Shipping:

 

Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., defective product or incorrect item received).

 

Final Sale Items:

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tems marked as "Final Sale" or "Non-Returnable" are not eligible for returns or exchanges.

 

INITIATE A RETURN:

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To Initiate a return, please contact us at CUSTOMERCARE@thequarryshop.com. 

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For assistance or to initiate a return, please contact us.

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